Tag: CustomerFeedback
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Worst Case Scenario: The Risks of Ignoring Customer Feedback
By ConsumerMama (Sola Salako-Ajulo) In my extensive career advocating for consumer rights in Nigeria, I’ve encountered numerous scenarios where businesses failed to heed customer feedback, resulting in dire consequences. Ignoring customer feedback not only jeopardizes customer satisfaction but can also severely damage a company’s reputation and financial standing. In this post, we’ll explore why customer…