Tag: ConsumerRights
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The Legal Framework of Consumer Protection
By ConsumerMama (Sola Salako-Ajulo) As a veteran consumer rights advocate with over 20 years of experience, I’ve seen firsthand the critical role that a robust legal framework plays in protecting consumers. Understanding these laws not only empowers consumers to safeguard their rights but also compels businesses to maintain high standards of fairness and transparency. In…
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Worst Case Scenario: The Risks of Ignoring Customer Feedback
By ConsumerMama (Sola Salako-Ajulo) In my extensive career advocating for consumer rights in Nigeria, I’ve encountered numerous scenarios where businesses failed to heed customer feedback, resulting in dire consequences. Ignoring customer feedback not only jeopardizes customer satisfaction but can also severely damage a company’s reputation and financial standing. In this post, we’ll explore why customer…
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Why Businesses Should Care About Consumer Rights
By ConsumerMama (Sola Salako-Ajulo) In today’s fast-paced and ever-evolving market, consumer rights have become more significant than ever before. Understanding and prioritizing these rights are not only ethical imperatives for businesses but also strategic advantages that can lead to long-term success. Here’s why businesses should care about consumer rights and the tangible benefits that come…